1. The National Health Service
  2. Levels of care and types of benefits
  3. Public Health
  4. Community Health

  1. Introduction.
  2. Concept of the Constitution
  3. Political transition and the constitutional process
  4. The drafting and adoption of the Spanish Constitution of 1978
  5. Features of the Spanish Constitution
  6. Constitutional Principles
  7. Structure and content
  8. Fundamental rights and duties under the Constitution.
  9. The Spanish State
  10. The political organisation of the State.
  11. Territorial organisation of the State.
  12. The Constitutional Reform.
  13. Health Protection in the Spanish Constitution

  1. General Health Act
  2. The Health System
  3. Powers of Public Authorities
  4. Structure of the Public Health System
  5. Private healthcare services
  6. Pharmaceutical products
  7. Teaching and research
  8. Transparency and sustainability of healthcare spending

  1. Law 55/2003 of 16 December on the Framework Statute for Statutory Staff in the Health Services
  2. Statutory staff employed by healthcare institutions
  3. Classification of statutory staff
  4. Staff planning and management
  5. Remuneration structure
  6. Staff Administrative Status
  7. Acquisition and loss of permanent civil servant status
  8. Recruitment systems
  9. Staff rights, duties and conflicts of interest
  10. Disciplinary procedure
  11. Types of offences
  12. Disciplinary proceedings

  1. Primary Healthcare
  2. The Concept of Primary Care
  3. Characteristics of Primary Health Care
  4. Principles of Primary Care
  5. Objectives of Primary Care
  6. Primary Care Team (PCT)
  7. Facilities and Services
  8. Specialist care.
  9. Concept of Specialised Care
  10. Features of Specialised Care
  11. Objectives of Specialised Care
  12. Care scheme
  13. Specialist Care Services
  14. Medical specialities
  15. Specialist Care Centres

  1. Duties of the ward assistant and the junior head of staff
  2. Surveillance functions
  3. Support functions for clinical and non-clinical staff
  4. The ward assistant’s relationship with patients’ relatives
  5. Healthcare professionals: a commitment to quality in the provision of services
  6. Qualities and skills of a ward assistant
  7. Teamwork

  1. The ward assistant in the admissions unit
  2. Revenue recognition
  3. A&E admissions
  4. Customer service
  5. Patient transport
  6. Security at the centre
  7. Control functions
  8. Control and identification card
  9. Checking parcels and documents
  10. Users’ stay
  11. Measures to be taken in the event of disturbances

  1. Patient unit
  2. The hospital bed
  3. Parts and accessories for hospital beds
  4. Types of beds
  5. Making and tidying beds
  6. The ward attendant in the patients’ rooms

  1. Asepsis
  2. Antisepsis
  3. Disinfection
  4. Patient hygiene
  5. Taking a shower
  6. Wetting the bed

  1. Technical guidelines for emergency mobilisation
  2. General guidelines
  3. Emergency towing
  4. General principles of surveying
  5. Drag
  6. Arm load
  7. Mobilisation of bedridden patients
  8. Types of stretcher
  9. Placing the patient on a stretcher
  10. Moving a bedridden patient using a sheet
  11. Moving the patient onto one side of the bed
  12. Turning from supine to lateral position
  13. Sitting the patient up in bed
  14. Sit the patient on the edge of the bed
  15. Transferring from the bed to the stretcher
  16. Transferring from the bed to the wheelchair
  17. Patient transfers
  18. Injury prevention and ergonomics
  19. Precautions regarding the patient
  20. Precautions regarding the toilet: safety measures
  21. Procedures for using mechanical equipment
  22. Material and human resources
  23. Preparing staff and patients
  24. How to put on the harness

  1. Surgery
  2. The operating theatre
  3. The surgical team
  4. Operating theatre equipment
  5. Operating theatre equipment, furniture and appliances
  6. Operating theatre clothing
  7. The role of the operating theatre assistant

  1. The importance of mental health
  2. Psychiatry
  3. Devices in the field of mental health
  4. Mental health centres
  5. Psychiatric inpatient units
  6. Intermediate structures
  7. The duties of a ward assistant in the psychiatric ward

  1. The porter in the hospital pharmacy
  2. Duties of a pharmacy assistant
  3. The warehouse attendant
  4. The inventory.
  5. Inventory management models
  6. Service level and safety stock
  7. Inventory control

  1. General information
  2. The ward attendant’s conduct towards deceased patients
  3. The preparation of the deceased for burial and their transfer to the funeral parlour
  4. How to behave in post-mortem rooms and funeral parlours
  5. Materials, instruments and equipment used in post-mortem examinations
  6. Some preventive measures in the post-mortem room and at funeral homes
  7. Some steps to take in the event of accidental contact with blood or other bodily fluids
  8. Services for the cleaning of large premises and facilities

  1. Conceptualisation
  2. Objectives of animal experimentation
  3. The animal facility
  4. Structure
  5. Building components
  6. Duties of a ward assistant

  1. Epidemiology of pre-hospital care
  2. Concept of a Comprehensive Urgent and Emergency Care System
  3. What is a medical emergency and a health emergency?
  4. Chain of survival
  5. Pre-hospital Decalogue
  6. Triage

  1. Conceptualisation
  2. Hospital A&E departments
  3. Out-of-hospital emergency units
  4. The role of the ward assistant in A&E
  5. Functions at the front door
  6. External support functions
  7. Internal support functions.

  1. What is medical transport?
  2. Types of medical transport
  3. What are ambulances?
  4. Types of ambulances
  5. The roles of ambulance attendants

  1. Burns
  2. Classification of burns
  3. Initial care
  4. Resuscitation
  5. Patient transfer
  6. Electrocution
  7. The convulsive crisis
  8. Intoxication and poisoning
  9. Measures to reduce absorption
  10. Measures to increase the elimination of toxins
  11. Heatstroke
  12. Multiple trauma
  13. Imminent labour
  14. Newborn
  15. Respiratory medicine
  16. Heart disease

  1. Clinical documents
  2. Non-clinical documentation
  3. Other documents
  4. The file
  5. The role of the porter in the transfer of documents and objects

  1. Professional confidentiality
  2. Nature and concept
  3. Elements of professional confidentiality
  4. Purpose of professional confidentiality
  5. The scope of professional secrecy
  6. Ethical dimension
  7. Legal framework
  8. Informed consent
  9. Elements of informed consent
  10. The written statement
  11. Refusal of treatment
  12. Patients’ rights and responsibilities
  13. Patient Autonomy Act
  14. Features of the Patient Autonomy Act
  15. Users’ rights and responsibilities.
  16. Charter of patients’ rights and responsibilities.

  1. Patient and public care in the public sector
  2. Legislative aspects
  3. Communication as a key aspect of our relationship with the public
  4. Communication channels
  5. Types of communication
  6. Interpersonal communication
  7. Group communication
  8. Mass communication
  9. Written communication
  10. Verbal communication
  11. Non-verbal communication
  12. Conversational skills
  13. Communication difficulties and obstacles
  14. Communication with patients

  1. Social skills
  2. Assertiveness
  3. Empathy
  4. Negotiation
  5. Active listening
  6. The treatment of patients and their families
  7. Specific skills for dealing with patients and their families
  8. Dissatisfaction amongst patients and their families within the healthcare sector.
  9. Resolution of complaints and claims
  10. Guidance and support for patients and their families

  1. Key concepts
  2. A healthcare centre’s disaster plan
  3. Working methodology of the Disaster Commission
  4. Risk assessment in healthcare facilities
  5. Risk identification and classification
  6. Risk map
  7. Risk assessment
  8. Protective equipment
  9. Carrying out an inventory of protective equipment
  10. Fire detectors
  11. Fire-extinguishing agents
  12. Fire protection systems
  13. Emergency services.
  14. Disaster Committees
  15. Actions to be taken in the event of an emergency
  16. Basic fire response procedures
  17. Evacuation of patients
  18. General rules
  19. Evacuation priorities
  20. Evacuation procedure
  21. Specific contingency plans

  1. The work
  2. Health
  3. Social conceptions of health
  4. The ideal concept of health
  5. Quality
  6. Risk factors
  7. Work-related injuries
  8. Accident at work
  9. Occupational disease
  10. Other work-related conditions
  11. Preventive techniques
  12. Legal regulations and technical standards
  13. Workspaces and workplaces
  14. Machinery and equipment
  15. Risks associated with machinery
  16. Protective equipment
  17. Other preventive measures
  18. Electricity
  19. Electrical hazards
  20. Effects of electric current on the human body
  21. Fires